Shop Alternative

ShopAlternative.co.uk operates as an online, independent website shop.

If you have any questions please don't hestitate to contact us. 

Postage cost

Our postage costs are kept as low as possible! We post all our items by First Class Post. Items are charged by weight, as calculated by Royal Mail, with about £1 added for packing costs. If you go to checkout, the cost of postage will come up automatically.

Delivery

All items are posted first class for UK and international Airmail, unless specifically stated.

Large overseas orders may need to be split into smaller parcels due to weight restrictions - you will be informed at the checkout if this is the case. ShopAlternative will not be liable for non-delivery of items by carrier unless postal insurance has been purchased.

All items are dispatched within 3 working days of payment clearing. Most items are dispatched on a next day basis. In the event of an item running out of stock after payment we will contact you to inform you, the decision will then be yours to either wait for us to receive more stock or cancel your order.

Returns

Should you not be 100% happy with an item, we are happy to offer a full refund or item exchange for items returned unworn in their original packaging within 14 days of the shipping date.

Faulty items may be returned and a replacement item will be sent or a refund will be given if the correct item can not be sent. For items that go out of stock, buyers will be given a choice of a refund or to wait the period until there is stock.

(Please note that we do take notice that goods purchased abroad cannot meet this target and you should inform us by email if you intend to return an item, as soon as possible). If the goods arrive faulty or damaged, we will meet the cost of return and will replace or exchange such goods. In all other circumstances, we will exchange the goods or refund you the amount which you paid for the goods, but we will not refund any costs to return the goods to us or the delivery charge. Please note that, after the seven day period has elapsed, we operate an exchange only policy for a period of 30 days after purchase. We may extend this time limit during Christmas or other holidays.

 This policy is in addition to any statutory rights which you have as a consumer.

Please bear in mind that, having accepted the goods sent to you, you are legally and morally the owner of items you have bought. Goods which are returned in an unsaleable condition will be returned to you. Please do not return anything which has been worn, without tags, is covered in animal hair, smells of cigarettes or perfume or is stained/damaged in any way. We are unable to accept goods after the returns time has elapsed. All returned goods are scrutinised and will be sent straight back if they do not meet our returns standards.

Goods must be adequately sealed in the original packaging. Please note that the Royal Mail may reject any package that is not adequately wrapped.

Please include details of the reason for the return, including full description of any faults or errors. This will ensure that you receive your refund or replacement goods promptly.

Please make sure that you have addressed the package clearly. Returns should be sent to: 
SHOP ALTERNATIVE, 7 ANVIL CLOSE, UCKFIELD, EAST SUSSEX, TN22 5AL 

You should obtain a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates).

Please note that, unless the Goods which you return are faulty, incorrect or damaged, you are responsible for the costs of returning the goods to us. ShopAlternative.co.uk reserves the right to charge a handling fee of up to 33% when multiple items are purchased and sent back.

Payment

We accept Mastercard, Switch and Visa credit, debit cards and PayPal.

If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. 

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Security

Buying online is safe! ShopAlternative's checkout is hosted in a secure environment.

We have implemented numerous measures to ensure that purchasing online from us is 100% safe and secure.

The final checkout phase of our shop is hosted by Protx. As one of the world's largest and most established payment providers on the Internet, we have chosen to entrust our security arrangements to them. Your credit card details are encrypted over a 128bit SSL connection and transactions are secured and processed by Protx backed by VeriSign's internet security infrastructure.

When you proceed to our payment page, you can see that the pages are secure by looking at the address which changes from being http:// to https:// You will also see a padlock symbol or key in the bottom bar of your browser.

This also means that all details are confidential while input on the Internet and stay confidential when passed to the Protx. We do not store or view your credit card details at any time; even if we refund your purchase for any reason, we do not physically see your card details.

As an extra security measure, your credit card details will not be retained on our secure servers, and this is why you must re-enter your card details each time you purchase anything from the site.

You can find the Protx website at www.protx.com and their VeriSign Secure Certificate seal here.

If you have any concerns please contact us.

Privacy

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart.. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

NOTE: ALL PHOTOGRAPHS AND COPY ARE THE PROPERTY OF SHOPALTERNATIVE WEBSITE. We reserve our legal rights to take such steps as are necessary to protect our customers and Shop Aternatives intellectual property.

Order confirmation

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.